Delivery
We deliver nationwide across South Africa from Pretoria using reputable courier and freight partners.
| Item type | Typical dispatch | Delivery cost |
|---|---|---|
| In-stock items | 1–3 working days after payment is confirmed | Calculated at checkout by destination, size and weight |
| Supplier / special-order items | Lead time confirmed on your order or quote | Calculated at checkout or included in your quote |
| Large, heavy or palletised items (e.g. generators, compressors, cable drums) | Confirmed with you before dispatch | Quoted separately – we will contact you |
- Courier transit is usually 1–3 working days to main centres and 3–5 working days to outlying and remote areas, including mine and plant sites.
- Collection from our Pretoria premises (152 Dallas Avenue, Waterkloof Glen) is available by arrangement – we will notify you when your order is ready.
- Please provide a site contact name, phone number and any access or induction requirements for site deliveries.
- Check your delivery on arrival. Note any visible damage or shortages on the delivery note and email orders@foci.group within 48 hours.
Returns & cancellations
Faulty or incorrect items
If an item is defective, damaged in transit or not what you ordered, contact us with your order number and photos. We will arrange a repair, replacement or refund in line with the Consumer Protection Act and the manufacturer’s warranty.
Cooling-off period (online consumer orders)
Where the Electronic Communications and Transactions Act applies, you may cancel an online order within 7 days of receiving the goods. Items must be unused, complete and in their original packaging. The direct cost of returning the goods is for your account.
Change of mind
Unused stock items in original, undamaged packaging may be returned within 14 days of delivery by prior arrangement. Please email us for a return authorisation before sending anything back.
Items we can’t accept back (unless faulty)
- Special-order, imported-to-order or custom-configured items
- Cable and hose cut to length
- Used PPE, workwear and hygiene products
- Opened consumables, chemicals, lubricants and adhesives
- Items damaged through incorrect installation, misuse or normal wear
Warranty
All new products carry the manufacturer’s warranty and the implied warranty of quality under the Consumer Protection Act. Warranty claims are assessed by the supplier or manufacturer; we manage the process for you.
Questions? Email orders@foci.group or call 012 943 6048.