Ordering
Do I need an account to order?
No – you can check out as a guest. Creating an account lets you track orders, re-order quickly and keep your company details on file.
Can I order on behalf of my company?
Yes. Add your company name and VAT number at checkout and they will appear on your tax invoice.
I can’t find the product I need. Can you source it?
Very likely. Our online range is growing every week, and we source many more lines on request. Send the part number or description through our Request a Quote form.
Do you quote for bulk, projects and tenders?
Yes. Upload your BOM or parts list on the Request a Quote page and we will return one consolidated quotation with pricing and lead times.
Pricing & payment
Are your prices in Rand and do they include VAT?
All prices are in South African Rand (ZAR) and include 15% VAT unless stated otherwise. Formal quotations show VAT separately.
How can I pay?
You can pay by EFT (bank transfer) using your order number as the payment reference. Other payment options are shown at checkout where available. Orders are processed once payment reflects in our account.
Do you issue tax invoices?
Yes – every order receives a valid tax invoice.
Are you registered on the Central Supplier Database (CSD)?
Yes, FOCI Group is CSD-registered. Contact us if you need our supplier documents for vendor registration.
Delivery
Do you deliver to mines, plants and remote sites?
Yes, we deliver nationwide including to site. Please include a site contact and any access or induction requirements. See Delivery & Returns.
How much does delivery cost?
Delivery is calculated at checkout based on destination, size and weight. Large or heavy items are quoted separately.
Can I collect my order?
Yes, collection from our Pretoria premises is available by arrangement. We will let you know when your order is ready.
Products & returns
Are your products genuine?
Yes. We supply new, genuine products from manufacturers and their authorised supply channels, with full manufacturer warranty.
Can you help me choose the right product?
Yes. Send us the application, specifications or the part you are replacing and our technical team will advise.
What is your returns policy?
Faulty or incorrect items are replaced or refunded. Unused stock items can be returned by arrangement. Full details are on our Delivery & Returns page.
Still have a question? Call 012 943 6048 or email orders@foci.group.