FOCI Group (Pty) Ltd t/a FOCI Industrial Distribution respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information we collect

• Contact details: name, company, email address, phone number, billing and delivery addresses.
• Order information: products purchased, quotes requested, payment references and invoices.
• Files you send us, such as bills of materials or specifications.
• Website usage data: cookies, IP address, browser and pages visited.

How we use it

• To process quotes, orders, payments, deliveries, returns and warranty claims.
• To communicate with you about your orders and enquiries.
• To meet legal, tax and accounting obligations.
• To improve our website and service.
• To send marketing communication only where you have opted in – you can unsubscribe at any time.

Sharing

We share personal information only where needed to provide our service: with couriers, payment providers, IT and hosting service providers, and manufacturers or suppliers (for example for warranty claims). We do not sell your personal information.

Security and retention

We use reasonable technical and organisational measures to protect your information and keep it only as long as needed for the purposes above or as required by law.

Cookies

Our website uses cookies to run the shopping cart, keep you signed in and understand how the site is used. You can disable cookies in your browser, but some features may not work.

Your rights

You may request access to, correction of, or deletion of your personal information, and object to processing for direct marketing. You also have the right to lodge a complaint with the Information Regulator (South Africa).

Contact

For privacy requests, email orders@foci.group with the subject “POPIA request”, or write to FOCI Group (Pty) Ltd, 152 Dallas Avenue, Waterkloof Glen, Pretoria.